Company
Call Center Representative
LPN is currently looking for a Call Center Representative in our Lock and Hardware Department
to provide superior service to our customers, including:
- Answering incoming call center phones and emails
- Diagnosing customer problems related to LPN's products and services
- Dispatching locksmiths to customer sites
- Data entry into database
- Following-up on open calls and product/service delivery
- Providing support and acting as the liaison to account management, sales, shipping and finance departments
- Other duties as needed
Qualified candidates will meet the following requirements:
- 1-3 years prior customer service (call center) experience
- Ability to multi-task and follow through on tasks to completion
- Basic MS Excel and Word knowledge
- Ability to work effectively with others as well as independently
- Team player, flexible & resourceful
- Ability to prioritize workload
- Strong communication skills
- LPN's call center works on a rotating, staggered shift schedule. All candidates must be available to
work as early as 8am and as late as 8pm Monday-Friday, depending on that week's schedule. Candidates must
also be available to carry a cell phone during evenings for "on call" shifts on a rotating schedule.
